All orders are shipped at cost with tracking numbers unless otherwise requested. 

All packages are shipped via Canada Post’s expedited parcel service with tracking numbers. To date we have a 100% success rate. If, for any reason your job is not received, we will will produce and ship another copy at no charge. Worst case scenario is you lose the originals which is what you were trying to do in the first place.

We recommend wrapping them in bubble wrap which you can get at any Canada Post outlet. VideoOttawa.ca is not responsible for any damaged items we receive through any method of shipping.

For large orders of separate video transfers, VideoOttawa provides a free local pick-up/delivery service in the greater Ottawa area. Standard pickup and delivery charges will be applied for Cumberland, Stittsville, Manotick, Rockland, and Cumberland.