Frequently Asked Questions - Ottawa Video Production - Video Ottawa

Frequently Asked Questions

Frequently Asked Questions

Many common Ottawa Video production questions we receive are answered here. If you require more information or deeper explanations, don’t hesitate to call us at 613-220-4445 today.


What are the formats of video that you accept?
Video tape formats include VHS, S-VHS, and VHS-C as well as most camcorder tapes such as Video8, Hi8, DV, MiniDV, HDV, Betacam SP, U-Matic and Betamax.

NTSC tapes: VHS, S-VHS, VHS-C, Video8, Hi8, DV, MiniDV, Betacam SP, Betamax, U-Matic.

PAL tapes: VHS, S-VHS, VHS-C, Video8, Hi8, Digital8, MiniDV.

Can I get multiple copies of my new DVD disc?
Any number of copies can be ordered. We can also produce labels and packaging for your discs.

What about LP/EP mode?
Unfortunately,  if your tapes have been recorded in LP/EP mode, the quality is not guaranteed.

What if my tape is longer than 120 minutes?
Videotapes with runtimes of less than 2 hours can will be converted on to one DVD. Runtimes longer than 2 hours it will be split into multiple DVDs to maintain the best possible quality.

What happens to my original tapes? will return your original tapes with your DVDs or hard drive.

Will you convert copyrighted movies? services are only available for non-copyrighted materials unless accompanied by a verifiable letter of authorization from the owners. Any copyrighted material received by without such letters will be returned at the customers expense.

Who sees my movies? Will my privacy and content be protected?
Our video conversion business hinges on protecting your privacy. Our process focuses on setting up the job to achieve the best possible quality transfer and seldom involves watching the actual footage supplied. After the conversion is completed and your job delivered to your satisfaction, all production files are permanently deleted.

How long can my DVD can be?
A DVD can hold up to 2 hours of material. However, we recommend runtimes around 90 minutes to achieve the best quality possible.

Will the DVD play on my DVD player and my computer?
95% of DVD players on the market since 1999 can play the DVDs we use to record. Older models may have problems playing recordable DVDs, regardless of who created it. As far as your computer goes, if you have a DVD drive and the proper software installed, it will work with no problems.

What is format for the DVD you product?
We use DVD NTSC (All Zone) which can be played on all North American DVD players and computers.


Shipping and Handling

What are your shipping and handling charges?
All orders are shipped at cost with tracking numbers unless otherwise requested. Shipping prices are found on each of the order forms.

Is Mail Service a reliable service to ship my video tapes?
All packages are shipped via Canada Post’s expedited parcel service with tracking numbers. To date we have a 100% success rate. If, for any reason your job is not received, we will will produce and ship another copy at no charge. Worst case scenario is you lose the originals which is what you were trying to do in the first place.

If I'm shipping to you, how should I package my videotapes
We recommend wrapping them in bubble wrap which you can get at any Canada Post outlet. is not responsible for any damaged items we receive through any method of shipping.

What about pick-up and delivery?
For large orders of separate video transfers, VideoOttawa provides a free local pick-up/delivery service in the greater Ottawa area. Standard pickup and delivery charges will be applied for Cumberland, Stittsville, Manotick, Rockland, and Cumberland.